FAQs

The Answers to All Your Questions

Shipping:

Frequently asked Quetion

To provide our customers with the best shipping experience, we incorporate DHL Express and send out packages worldwide using DHL Express. Currently, DHL Express covers more than 220 countries, so it does not matter your location or corner of the world; you will have your order delivered on time.

What is the estimated delivery time if I use standard shipping? It takes us only 2-3 working days to deliver the order. You get a DHL express link from where you can track the order. You can contact the customer team if you are still waiting for the message or order in 2-3 business days.

We ship your package through DHL Express, the leading name in the shipping world. You will get a tracking link once you place the order and the order is taken from our warehouse.

Through that link, you can track your order and trace its path. If you don’t receive any message or tracking link, by providing your waybill on DHL Express’s official website, you can track and trace the whereabouts of your order.

Yes, we provide international shipping. Once the order is confirmed and taken by the courier company, it takes 2-3 business days to reach you. We ship our product from Europe to the Middle East and the rest of the world. We don’t have any suppliers in the Middle East; the order will be delivered from Europe to your provided location. The shipping rates vary from region to region and country to country. To check shipping rates, check this page.

In case of any damaged or defective piece delivered to you, the company takes full responsibility. You can claim your full refund, or if you want, we can send a new shipment to your location.  

Support

Email Address

smile@leo-optic.com

Phone Number

+372-63-01498