Shipping Policy

Dear Customer!
We’re excited to let you know that we keep 90% of the most common contact lens prescriptions in our European warehouses,  so we can get your order processed quickly. As long as your prescription fits within those parameters, we’ll have your order processed and dispatched in no time! If your prescription happens to be a little more unique and requires specialty ordering for toric or progressive lenses, it may take a little longer, typically around 5-10 business days for processing. Just be assured that we’re doing everything we can to get your lenses to you as quickly as possible. If you place an order between Friday 6:00 PM and Sunday 12:00 PM (CET), we’ll get right on it and process it as soon as we get back to our desks on Monday. Thank you for choosing us for your contact lens needs!

DestinationShipping Method:
DHL Express WorldWide Shipping
Shipping Time
Middle East countriesIsrael2-3 Business Days
UAE2 Business Days
Other countries5 Business Days 
Destination Shipping Method:
DHL Express WorldWide Shipping
Cost – weight based. all info can be found on the cart after entering your shipping address. examples: 
up to 0.5kg – 19eur , 1kg- 22eur , 1.5kg-25eur. 2kg- 27eur, 2.5kg-33euro, 3kg-35eur, 3.5kg 37eur, 4kg- 39eur. for more prices, check the on the cart page
Middle East countries Israel weight based – check on the cart page
UAE weight based – check on the cart page 
Other countries  weight based – check on the cart page  

Shipping Policy for

Last updated: 16.8.2023

1. Shipping Methods

At, we use DHL Express Worldwide as our primary shipping carrier to ensure fast and reliable delivery of your orders. DHL Express Worldwide offers international shipping services to various destinations around the world.

2. Shipping Costs and Times

a. Shipping Costs: The shipping cost for your order will depend on the destination, weight, and dimensions of the package. The exact shipping cost will be calculated and displayed during the checkout process before the final payment is made.

b. Shipping Times: DHL Express Worldwide aims to deliver your orders within 2 to 5 business days, depending on the destination. However, please note that delivery times may vary due to factors beyond our control, such as customs clearance procedures and local postal services.

3. Order Processing and Fulfillment

a. Order Processing: We strive to process and fulfill all orders as quickly as possible. Most orders are processed and shipped within 1 to 2 business days after receiving payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

b. International Customs Clearance: Please note that international orders may be subject to customs clearance procedures, which can cause additional delays. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and not It is essential to check with your local customs office for any potential charges before placing your order.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the DHL Express Worldwide website or through the provided online tracking link.

5. Shipping Restrictions

a. Restricted Items: Some products may be subject to shipping restrictions due to international regulations or carrier policies. It is your responsibility to ensure that the products you are ordering comply with any applicable shipping restrictions. If an item in your order is restricted, we will notify you promptly and provide assistance with any necessary adjustments or cancellations.

b. Restricted Locations: DHL Express Worldwide provides shipping services to most destinations worldwide. However, please note that some remote or inaccessible areas may be excluded from their delivery network. If your location is determined to be inaccessible, we will make every effort to find an alternative shipping option or provide a refund for your order.

6. Shipping Address

Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or losses resulting from incorrect or incomplete shipping information. In the event that an incorrect address is provided, additional shipping charges may apply for reshipment or redirection of the package.

7. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us using the following details:

LeO-Optic OÜ
Narva mnt 5, 10117 Tallinn, Estonia
Registry Code: 16622525

Estonia Office Phone: 372-63-01498

By placing an order with, you confirm that you have read, understood, and agreed to our Shipping Policy.