Terms Of Use

Terms and Conditions

Terms of Use Policy for Leo-Optic.com

Last updated: 16.8.2023

Please read these Terms of Use carefully before accessing or using Leo-Optic.com (referred to as the “Website”) operated by LeO-Optic OÜ (referred to as “the Company,” “We,” “Us,” or “Our”). These Terms of Use outline the terms and conditions governing your use of our Website. By accessing or using our Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these Terms, then you may not access the Website.

1. General Terms

a. Eligibility: By accessing or using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

b. Acceptance: By accessing or using our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use, as well as our Privacy Policy which is incorporated herein by reference.

c. Modifications: We reserve the right to modify, amend, or update these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms of Use on this page. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms of Use.

2. Product Sales

a. Contact Lenses: Our online shop specializes in selling contact lenses sourced from Europe. We offer contact lenses from the following brands: Alcon, Acuvue, Coopervision, and Bausch and Lomb.

b. Availability: Our Website displays the availability of products, but please note that such information may change without notice. We cannot guarantee the availability of specific products at all times.

c. Pricing: The prices displayed on our Website are in the currency specified on the Website and do not include applicable taxes or shipping charges. We reserve the right to modify product prices at any time without prior notice.

d. Order Acceptance: Once you submit an order through our Website, you will receive an email confirmation acknowledging receipt of your order. Please note that this confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of products or an error in pricing or product information.

e. Payment: We accept card payments, Google Pay, and Apple Pay as acceptable methods of payment for your orders.
f. LeO-Optic reserves the right to fulfill orders with contact lenses in a different pack size than originally specified by the customer, provided that the total quantity of contact lenses remains the same as initially ordered. For instance, if a customer orders 12 boxes of daily lenses, LeO-Optic may, at its discretion, ship the order as 4 boxes of 90-pack lenses. This flexibility in packaging ensures efficient order fulfillment and availability of products to our customers while maintaining the specified quantity of contact lenses

3. Intellectual Property

a. Content Ownership: All content and materials available on the Website, including but not limited to text, graphics, logos, images, and software, are the property of the Company and are protected by applicable copyright and intellectual property laws.

b. Limited License: Subject to these Terms of Use, the Company grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal and non-commercial purposes. You may not reproduce, modify, distribute, or create derivative works from the Website or its content without prior written permission from the Company.

4. Disclaimer of Liability

a. While we strive to provide accurate and up-to-date information on our Website, we make no representations or warranties of any kind, express or implied, about the completeness, reliability, suitability, or availability of any information, products, services, or related graphics contained on the Website for any purpose. Your use of any information or materials on the Website is entirely at your own risk.

b. To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Additionally, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or its content.

5. Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us using the following details:

Your Order Cancellation Rights

**Return Policy for Leo-Optic.com:**

**Order Cancellation:**

  1. You have the right to cancel your order at any time, with a cancellation fee of 5% of the transaction value or 25 euros, whichever is higher.
  2. Cancellation fees for orders dispatched by the courier company will be as stated in point 1, in addition to the incurred shipping costs deducted from the order amount, both for outbound and return shipments.
  3. Custom products, like Astigmatism or Multifocal contact lenses, fall under the category of custom products as defined by European law. Once orders for these items are placed, we do not accept cancellations.

**Return Policy for Non-Custom Products:**

  1. Non-customized products are eligible for returns within 14 days for any reason, subject to the cancellation fees outlined in the previous sections.
  2. Please note that shipping costs for both outbound and return shipments will be deducted from the order amount (minimum 80 euros).

**Return Shipping Method for Non-Custom Products:**
1. When returning non-custom products, you must use DHL Express for the return shipment, and the shipping cost will be the responsibility of the customer.

**Exceptions to Returns:**
1. Custom products, such as contact lenses for Astigmatism or Multifocal, are considered custom products under European law, and we do not accept returns for these items.
2. Returns will not be accepted if the reason for return is related to taxes and duties or if the customer was unaware of such charges.

**Defective or Incorrect Items:**
1. In the event that you receive a defective or incorrect item, you have the right to return it for a full refund or a replacement.

**Refund Processing:**
1. Refunds for eligible returns will be processed within 14 business days, using the same payment method you used for the order.
2. We do not charge any extra commission for processing refunds.

**Policy Acknowledgment:**
1. Please note that this return policy is an integral part of the Terms and Conditions of Leo-Optic.com.
2. By placing an order with us, you agree to abide by this policy.

Customers are advised to carefully review and understand this return policy before making a purchase from Leo-Optic.com. It outlines the terms and conditions related to order cancellations, returns, and exceptions, ensuring clarity for all customers regarding their rights and responsibilities.

 

LeO-Optic OÜ
Narva mnt 5, 10117 Tallinn, Estonia
Registry Code: 16622525
Email: office@leo-optic.com
Website: https://leo-optic.com

Estonia Office Phone: 372-63-01498

By accessing or using our Website, you confirm that you have read, understood, and agreed to these Terms of Use.